Sometimes when you try to log in the ezTalks client software on your computer with your account, it shows an error message, which is "fail to connect to the server" or network error. You can do some simple troubleshooting to figure out the problem. 

Below are the steps of how to do troubleshooting when you fail to log in the software.

Step 1  Check if your computer is connected to the Internet successfully.  

Go to Launchpad and search Terminal on your Mac computer, then type  ping www.eztalks.com, press Enter. 

If there is 0.0% packet loss, that means your Internet is working fine and please move to te next step.
If it has packets loss, that means your Internet is not working properly and please contact your computer technician to fix the Internet connection.

Step 2 Check if your computer is connected to the ezTalks login server.

Please try ping api.eztalks.com -t on the terminal:

 If the results are successful, please move to the next step. If there are packets loss, please contact ezTalks online support for help.

Step 3 Check if your computer is connected to the ezTalks message server.

Please try ping s-im-a.eztalks.com -t on the Terminal:

 If the results are successful, please move to the next step. If there are packets loss, please contact ezTalks online support for help.

Step 4 Check if the ezTalks app has the authority to access the Internet.

1. Please go to Terminal and try telnet api.eztalks.com 80

 And try telnet s-im-a.eztalks.com 2100

2. If you can telnet both successfully, then please move to the next step.

 Otherwise, please check the firewall settings on your computer. Go to System Preference--Security and Privacy--Firewall--click on the lock on the left corner--Firewall Options--Add ezTalks and choose Allow incoming connections:

3. Then please try to log in the ezTalks software again to see if it works. If still not, please contact ezTalks online support for help.

Step 5 Send the system log of the app to ezTalks support team.

If you have gone through all the steps above, but the problem still exists. Please send the system log of the software on the very day and send it to support@eztalks.com.

The path of the syslog is: Finder--Documents--ezTalks--Log. Please refer to the screenshot as below to find it:

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