If you have successfully logged in the ezTalks app, but fail to start a meeting, please refer to the steps below to do troubleshooting.

Step 1  Check if you can telnet the port 8888. 

 Open Terminal on your computer and input the command: telnet t.eztalks.com 8888 as below:

If it is successful, please move to the next step. If not, please contact ezTalks customer support.

Step 2. Check if you can telnet the port 1089.

Open Terminal on your computer and input the command: telnet t.eztalks.com 1089 as below:

If it is successful, please move to the next step. If not, please contact ezTalks customer support.

Step 3  Send the system log of the app to ezTalks support team.

 If you have gone through all the steps above, but the problem still exists. Please find the system log of the app on that very day and send it to support@eztalks.com

The path of the syslog is: Finder--Applications--ezTalks. app--Show Package Contents--Mac OS--Log. Please refer to the screenshot as below to find it:

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