Part One: For ezTalks Hardware Equipment
Your purchase of ezTalks video conferencing hardware constitutes your agreement to be bound by these Terms & Conditions of Sale (“Terms & Conditions”) and the terms of the version of the Limited Warranty. We reserve the right to change these Terms & Conditions at any time, so please review the Terms & Conditions each time prior to making a purchase from the ezTalks online store. Every time you order video conferencing equipment from ezTalks, the Terms & Conditions in force at that time will apply between you and ezTalks. If you have any questions regarding these Terms & Conditions, you can contact ezTalks customer support at email@example.com.
When you place an order for a hardware from ezTalks, ezTalks will request information regarding your credit card or other payment instrument. By placing an order for a hardware, you make an offer to ezTalks to purchase the hardware subject to these Terms & Conditions and authorize ezTalks to bill your payment instrument.
You may cancel your offer to purchase hardware at any time prior to shipment and you will not be charged. ezTalks reserves the right to cancel or refuse any order for any reason at any time prior to shipment, including after an order has been submitted, whether or not the order has been confirmed. We may attempt to contact you if all or a portion of your order is cancelled, or if additional information is needed to complete and accept your order.
3. Shipping and Delivery.
Prices for the devices include shipping costs. The estimated arrival or delivery date is not a guaranteed delivery date for your order. Refused deliveries will be returned to our warehouse. It may take up to 60 days for the returned items to be identified as refused and processed for a refund. Any shipping costs to return equipment to ezTalks will be at your cost.
If there are manufacturing defects with the hardware, you can return the equipment you purchased from ezTalks Technology within 30 days of purchase for a full refund. Any shipping costs to return equipment to ezTalks will be at your cost.
If there are no manufacturing defects with the hardware, but for any reason, you’re not completely satisfied with the equipment you purchased from ezTalks Technology, you can return the equipment within 30 days of purchase. Any shipping costs to ship the equipment to you and you return equipment to ezTalks will be at your cost.
All returns must include any accessories, documentation, etc and must be in the same condition that you received it. It must also be in the original packaging.
To initiate a refund, and to arrange for the return of the equipment, you can contact ezTalks at firstname.lastname@example.org.
If you bought items with discounts, offers, or promotions, and only return part of the items, the discounts, offers, and promotions are void for the remaining items.
If a refund is approved, you have 30 days to return the equipment to ezTalks. If the equipment is not received in 30 days from the date the RMA is created, the RMA is void and you will not receive a refund.
ezTalks warrants the hardware product against manufacturing defects one (1) year from the original date of purchase (“Warranty Period”).
ezTalks supports warranty methods as below:
(1) repair the defect free of charge
(2) replace the product with a new or refurbished product which is at least functionally equivalent to the original product
Damage resulting from use, accident, or normal wear and tear is not covered by this or any warranty.
To initiate a warranty request, you can contact ezTalks at email@example.com. If a RMA is approved, you have 30 days to ship the equipment to ezTalks. If the equipment is not received in 30 days from the date the RMA is created, the RMA is void. The cost of one-way shipping the equipment to ezTalks will be at your cost.
Part Two: For ezTalks Software Service
For ezTalks software, including Meetings, Webinar and Rooms, if you are not satisfied with the service, we will issue a full refund within 7 days of purchase.
If you send us a refund request after 7 days of purchase, we will charge 5% of the payment as a refunding fee. If the refunding fee is less than $5, we will charge $5 as a minimum refunding fee.